Health & Well-Being Support
Reception House supports newcomers as they access healthcare, understand health-related systems, and connect with services that support their physical, emotional, and overall well-being.
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About Health & Well-Being Support
Newcomers may arrive with urgent health needs, ongoing medical concerns, or uncertainty about how to access healthcare in Canada. Reception House helps clients understand their next steps, connect with appropriate health services, and navigate the systems that support their well-being.
Health support. Clear guidance. Practical next steps.
This service helps clients better understand available health supports, prepare for appointments, and connect with care providers and community resources.
How We Can Help
Healthcare Navigation
Support clients in understanding how to access healthcare services and where to go for the right type of support.
Medical Appointments
Help clients prepare for appointments, understand instructions, and follow up on health-related needs.
Health System Guidance
Explain basic health system processes, including referrals, clinics, documentation, and service access.
Well-Being Support
Support clients with practical steps that promote emotional, social, and overall well-being during settlement.
Community Referrals
Connect clients with appropriate community health, wellness, and support services based on their needs.
Follow-Up Support
Help clients understand next steps after appointments, referrals, or changes in their health situation.
Who Can Access This Service
- ✓ Government-assisted refugees
- ✓ Newcomers with health or wellness needs
- ✓ Clients navigating healthcare services
- ✓ Clients referred by Reception House staff
How It Works
Connect with staff
A staff member meets with the client to understand their health or well-being needs.
Review needs
We review the client’s situation, questions, documents, and any urgent or ongoing concerns.
Plan next steps
We help identify appointments, referrals, services, or resources that may support the client.
Follow up
We continue to support clients as health needs, appointments, or service connections change.
Need Health and Well-Being Support?
Our team can help you understand your next steps and connect with health and well-being supports.
Contact Us